FAQ

What happens to my deposit?

We place your deposit in a government approved deposit scheme. At the end of the tenancy you will receive your deposit back providing that you have paid the rent, outstanding bills and have not damaged the property.

After the initial term, can I stay in the Property?

 

We will contact you towards the end of your tenancy and see if you would like to stay. If you do want to stay, we will prepare a new agreement for you and the landlord to sign.

 

 


What if I find any damage or maintenance issues in the property?

We will provide you with contact numbers to report any maintenance issues. It is important that you report issues as soon as you identify them, so your landlord can arrange for appropriate repairs. If you are responsible for any damage to the property then you would be expected to pay for the repair.

 

What does tenant referencing involve?

When you apply to rent a property through us, we are required to carry out some checks to verify certain information regarding matters such as your financial position and credit history. As you go through the application process we will explain exactly what these checks entail.

 

 What are my responsibilities as a tenant?

 

The tenancy agreement is an important document and is the contract between you and the landlord. It is important that you act in accordance with the agreement at all times and that you meet your responsibilities as a tenant. When you move in, we will also provide you with useful help and guidance to ensure you are safe and enjoy your new home.

What if I find any damage or maintenance issues in the property?

We will provide you with contact numbers to report any maintenance issues. It is important that you report issues as soon as you identify them, so your landlord can arrange for appropriate repairs. If you are responsible for any damage to the property then you would be expected to pay for the repair.